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Contact


If you have any questions or comments, our customer service is available 24/7, 365 days a year, also on holidays and our experienced employees are available to answer all your questions.

Send us a message using the contact form below or send us a message on Facebook. We will respond to your question within 24 hours. (Often even sooner!)

Note: Our delivery time varies from 7 to 14 working days and 1 to 5 days handling. Please do not contact us if this period has not yet expired.

Do you have questions about the delivery and/or shipping time of your order? You can easily look this up by yourself via the Track & Trace page.

We handle many orders and want to keep our team's time as optimized as possible by fulfilling orders and hope to keep customer service to a minimum by running an optimal automated store. Only if you get no reply after this waiting time or there is an emergency issue that cannot wait, our phone is +1 (650) 265 - 2614 or email support@ecomjoe.com and explain really well with all details and photo's what is the problem so we can solve it quick and efficient. Thank you for your understanding.